Terms & Conditions

1. Acceptance of terms

Using our website or services constitutes acceptance of these Terms & Conditions.

2. Our services

Luxury Pura Vida offers luxury tourism and hospitality services in Costa Rica, including, among others:

• Private transfers
• Personalized concierge
• Tours and experiences
• Luxury villas
• Hotel reservations
• Private yachts
• Helicopters
• Private jets
• Domestic flights
• Executive transport
• Corporate services

Some services are operated directly by Luxury Pura Vida. Others are coordinated with carefully selected independent providers.

Where a service is operated by an independent provider, that provider is responsible for the performance of the service it delivers. Luxury Pura Vida remains responsible for coordinating the reservation and client communication as described in these Terms, and is not merely a passive listing platform.

3. Requests and reservations

All requests are subject to availability.

No quote constitutes a confirmed reservation.

A service is confirmed only when Luxury Pura Vida issues an official confirmation by email or WhatsApp and, when applicable, the required payment or deposit has been received.

Informal messages, preliminary chats or website inquiries do not confirm a reservation.

4. Availability

Availability of vehicles, villas, hotels, yachts, aircraft and experiences is always subject to confirmation at the time of reservation.

Website listings do not guarantee availability until Luxury Pura Vida confirms the service.

Luxury Pura Vida will make reasonable efforts to offer alternatives when a service is unavailable.

5. Prices and website information

All prices may change until the reservation is definitively confirmed.

Prices include only the services expressly stated in the quote or official confirmation.

Any additional service requested by the client may generate additional charges.

Information, rates, estimated times, photographs, availability and other content published on the website is informational and may change without prior notice for operational, availability or service-update reasons.

6. Payment methods and deposits

We accept different payment methods depending on the contracted service, including secure payment links, PayPal, bank transfers, authorized payment gateways and other previously approved methods.

Luxury Pura Vida does not store complete bank card information.

Some services require a deposit to confirm the reservation. Applicable deposit and refund conditions will be communicated to the client before the reservation is confirmed. Unless otherwise stated at booking, deposits may be non-refundable when used to secure inventory, pay providers or cover administrative costs.

7. Official communications

The official conditions of a reservation are only those issued through Luxury Pura Vida's official channels (including official email and the WhatsApp number designated for reservations).

Informative conversations, preliminary quotes or informal messages do not modify these Terms & Conditions unless Luxury Pura Vida issues an express written confirmation.

8. Changes requested by the client

All modifications are subject to availability.

Changes may generate fare differences when applicable.

9. No-show

If the client does not appear at the agreed place and time without prior notice, the service may be treated as a no-show.

In such cases charges may apply as set out in the Cancellation & Refund Policy and in the reservation confirmation.

10. Waiting time

For private transfers:

At airports we monitor the flight provided by the client and grant a reasonable waiting time after landing, as indicated in the confirmation when specified.

At hotels, villas or private residences, the chauffeur will wait for the time indicated in the reservation confirmation.

If waiting time exceeds the established period, additional charges may apply or the service may be treated as a no-show.

11. Information provided by the client

The client is responsible for providing accurate information, including flights, schedules, hotels, pickup address, number of passengers, luggage and special needs.

Luxury Pura Vida will not be responsible for issues caused by incorrect information provided by the client.

12. Luggage

Each passenger must inform in advance if they will bring special or oversized luggage.

Luxury Pura Vida may refuse luggage that poses safety risks or exceeds the capacity of the reserved vehicle.

Personal belongings remain the client's responsibility.

13. Client conduct

Luxury Pura Vida may refuse or end a service in cases of aggressive behavior, threats, violence, illegal substance use, intentional damage, or conduct that compromises the safety of the chauffeur, staff or third parties.

In such cases there will be no obligation to refund when the law permits.

14. Concierge and specialized providers

Luxury Pura Vida offers concierge services to coordinate personalized experiences, including hotels, villas, restaurants, private chefs, wellness, specialized transport, events, yachts, helicopters and private aviation.

Many of these services are provided by carefully selected independent providers. Luxury Pura Vida selects providers considering, where applicable, experience, reputation, permits, licenses and quality standards, without representing that every provider holds identical insurance coverage or certifications.

Each independent provider is responsible for performing the service it provides. Luxury Pura Vida coordinates the reservation and communication to deliver a personalized experience and is not reduced to a mere intermediary marketplace.

15. Tours, activities and experiences

Activities may be subject to weather conditions, government regulations, operational availability and each provider's own policies.

Luxury Pura Vida will assist the client with changes or rescheduling to the extent possible.

16. Force majeure

Luxury Pura Vida will not be responsible for delays, modifications or cancellations caused by circumstances beyond its control, including weather conditions, natural disasters, road closures, accidents, demonstrations, government restrictions, health emergencies, public-service failures, airline delays and other force-majeure situations under applicable law.

17. Photography and content

Photographs and audiovisual materials on the website are used under corresponding authorization or license and may not be reproduced without prior written permission.

Luxury Pura Vida will not use identifiable client images for promotional purposes without the client's consent.

18. Right of admission

Luxury Pura Vida may refuse reservation requests for security reasons, reasonable suspicion of fraud, breach of these terms or operational impossibility.

19. Limitation of liability

Luxury Pura Vida will be liable only in the cases and to the extent permitted by applicable law.

Nothing in this clause limits non-waivable rights recognized by law.

Where the law permits, Luxury Pura Vida's maximum liability for a claim related to a service will not exceed the amount actually paid by the client for that service.

20. Intellectual property

All website content, including texts, photographs, videos, logos, trademarks, designs and other materials, belongs to Luxury Pura Vida or is used with the corresponding authorizations.

Reproduction, distribution or use without prior written authorization is prohibited.

21. Modifications

Luxury Pura Vida may update these Terms & Conditions when necessary.

The current version will always be available on the website.

22. Governing law

These Terms & Conditions are governed by the laws of the Republic of Costa Rica.

Any dispute will be resolved by the competent courts of Costa Rica, unless applicable law provides otherwise.

23. Contact

Luxury Pura Vida

Email: info@luxurypuravida.com

Phone / WhatsApp: +506 6385 2435

San José, Costa Rica