Privacy Policy

1. Information we collect

Depending on the service requested, we may collect the following information:

• Full name
• Email address
• Phone number or WhatsApp
• Country of residence
• Nationality (when required)
• Travel dates
• Schedules
• Hotel, villa or pickup address
• Destination
• Number of passengers
• Flight information
• Service preferences
• Special requests
• Information needed to coordinate personalized experiences

For certain services we may also collect information required to meet operational or regulatory requirements.

We do not store complete credit or debit card information.

2. How we use your information

The information collected may be used to:

• Process reservations
• Confirm services
• Coordinate transfers
• Organize personalized experiences
• Manage concierge services
• Contact you before, during and after the service
• Provide customer support
• Handle changes or modifications
• Comply with legal and administrative obligations
• Continuously improve our services

We will never sell or rent your personal information.

3. Own services and coordinated services

Luxury Pura Vida offers both services operated directly by our company and services coordinated with carefully selected independent providers.

Depending on the contracted service, we may share only the information strictly necessary with:

• Authorized chauffeurs
• Hotels
• Private villas
• Tour operators
• Vessel captains
• Yacht operators
• Helicopter operators
• Private aviation operators
• Domestic airlines
• Private chefs
• Concierge staff
• Other providers necessary for the proper delivery of the requested service

We share only the information indispensable to fulfill the reservation.

4. Provider selection

Luxury Pura Vida maintains high quality standards when selecting providers that form part of our network.

We carefully select our providers considering, where applicable, their professional experience, reputation, regulatory compliance, required permits, licenses and safety standards, as well as insurance coverage when relevant.

Each independent provider remains responsible for the delivery of its own services and for complying with the legal obligations applicable to its activity.

5. Information storage

Personal information is stored using secure technology platforms and management systems used by Luxury Pura Vida to administer reservations, coordinate services, manage operations, provide customer support and meet legal obligations.

Depending on the nature of the service, part of the information may be processed or stored through technology providers located inside or outside Costa Rica.

Luxury Pura Vida uses technology providers that implement reasonable security measures to protect personal information.

6. Information security

We implement reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, alteration, destruction, disclosure or misuse.

Although no technology system can guarantee absolute security, we work continuously to maintain high protection standards.

7. Payment processing

Luxury Pura Vida does not store complete credit or debit card information.

Depending on the contracted service, payments may be processed through:

• Secure payment links
• Authorized payment gateways
• Financial institutions authorized in Costa Rica
• PayPal
• Other trusted payment providers

All financial information is processed directly by the respective payment providers under their own privacy and security policies.

8. WhatsApp communications

Many of our services are coordinated via WhatsApp.

By communicating with Luxury Pura Vida on this platform, you accept that part of the processing of your information will also be subject to the privacy policies and terms of use of WhatsApp and Meta.

Official reservation conditions are only those issued through Luxury Pura Vida's official channels. Informative chats do not modify our Terms & Conditions unless we issue express written confirmation.

9. Website forms

When you complete a form on our website, we will use the information only to respond to inquiries, prepare quotes, coordinate reservations and provide assistance.

We will not use the information to send unsolicited advertising.

10. Data retention

We will retain information only for as long as necessary to provide our services, meet legal and tax obligations, resolve disputes, handle claims and keep administrative records when appropriate.

Once that purpose has been fulfilled, the information may be deleted or anonymized when appropriate.

11. Cookies

Our website uses the cookies necessary for its proper operation. If additional cookies are used, this Privacy Policy will be updated accordingly.

You may configure your browser to reject certain cookies; however, some site features may be limited.

12. Minors

Our services must be contracted by adults, or by parents, legal guardians or responsible adults when minors participate.

We do not knowingly collect personal information from minors without the corresponding authorization.

13. Photographs and image

Luxury Pura Vida respects the privacy of its clients.

Photographs and audiovisual materials on the website are used under corresponding authorization or license and may not be reproduced without prior written permission.

We will not use photographs or videos in which a client is identifiable for promotional purposes without their consent, unless express authorization exists or such content was voluntarily provided by the client for publication.

14. Links to third-party sites

Our website may contain links to external sites.

Luxury Pura Vida does not control and is not responsible for the privacy policies, content or practices of those sites.

We recommend reviewing their respective policies before providing personal information.

15. Your rights

Where applicable law allows, you may request access to your information, correction, update, deletion or restriction of processing.

We will respond to requests within a reasonable time and in accordance with applicable law.

16. Changes to this policy

Luxury Pura Vida may update this Privacy Policy at any time.

The current version will always be available on our website and will indicate the date of its last update.

17. International data transfers

Due to the international nature of our services, part of the personal information may be processed or stored by service providers located outside Costa Rica. Luxury Pura Vida works with providers that implement reasonable security and data-protection measures in accordance with applicable law.

18. Consent

By using our website, requesting a quote, making a reservation or using any of our services, the client acknowledges having read and accepted this Privacy Policy.

19. Contact

Luxury Pura Vida

Email: info@luxurypuravida.com

Phone / WhatsApp: +506 6385 2435

San José, Costa Rica