Cancellation & Refund Policy

1. Scope

This policy applies to all services offered or coordinated by Luxury Pura Vida, including private transfers, concierge, tours and experiences, villas, hotels, private yachts, helicopters, private jets, domestic flights and personalized services.

Some services are also subject to the specific policies of the provider that operates them. When those policies are more restrictive, they may apply in addition to this policy.

2. Cancellation requests

All cancellations must be requested in writing via Luxury Pura Vida's official email or WhatsApp at the contact number indicated in the reservation confirmation.

The date and time we receive the written request will be used to determine the applicable cancellation window and charges.

3. Deposits

Some services require a deposit to confirm the reservation.

Applicable deposit and refund conditions will be communicated to the client before the reservation is confirmed.

Unless otherwise stated at the time of booking, deposits may be non-refundable when they have been used to secure spaces, make payments to providers or cover administrative costs.

4. Cancellations by the client — more than 72 hours in advance

Cancellations received more than 72 hours before the scheduled service time may be eligible for a refund, subject to deduction of payment-processing commissions, administrative costs and any non-recoverable amounts already associated with the reservation.

5. Cancellations by the client — between 24 and 72 hours before the service

Cancellations received between 24 and 72 hours before the scheduled service time may be subject to a cancellation fee of up to 50% of the total reservation value, in addition to financial commissions and non-recoverable costs already incurred.

6. Cancellations by the client — less than 24 hours or same day

Cancellations received less than 24 hours before the scheduled service time, or on the same day of the service, are non-refundable.

7. No-show

If the passenger does not appear at the agreed place and time, the reservation will be considered used and will be 100% non-refundable.

8. Flight cancellations or changes

Airline delays, schedule changes, or cancellations do not automatically constitute a cancellation attributable to Luxury Pura Vida and do not create an automatic right to a refund.

When the client notifies us in writing and it is possible, Luxury Pura Vida will attempt to reschedule the service subject to availability, without an administrative rescheduling fee. If the new schedule involves fare differences, non-recoverable costs already committed, or no availability, adjustments or the cancellation windows in this policy may apply.

If the client chooses to cancel instead of rescheduling, the cancellation windows will apply based on the date and time we receive written notice.

9. Special and customized services

Premium vehicles, private chauffeur, helicopters, yachts, private tours, customized experiences and other specially reserved services may have more restrictive conditions when costs have already been committed or are otherwise non-recoverable.

10. Payment commissions and financial costs

Payment-processing commissions, bank charges, currency conversions and other non-recoverable financial costs may be deducted from any applicable refund.

11. Rescheduling

Luxury Pura Vida may offer rescheduling when possible, subject to availability, fare differences and the conditions applicable to the new service.

Rescheduling is not an automatic client right.

12. Cancellations by Luxury Pura Vida

If Luxury Pura Vida must cancel a service for reasons attributable exclusively to the company, the client may, when applicable, choose to:

• Reschedule the service
• Receive a credit for a future reservation
• Request the corresponding refund

13. Services provided by third parties

Many services offered by Luxury Pura Vida are coordinated with carefully selected independent providers.

Those providers' cancellation policies may apply when relevant.

Luxury Pura Vida will make reasonable efforts to assist the client during the cancellation or rescheduling process.

14. Weather conditions

Some activities may be affected by weather conditions or situations that compromise safety.

When a provider determines that an activity must be suspended for safety reasons, that provider's rescheduling or refund conditions will apply.

15. Force majeure

Luxury Pura Vida will not be responsible for cancellations, modifications or interruptions caused by circumstances beyond its control, including natural phenomena, extreme weather, earthquakes, floods, fires, health emergencies, government restrictions, strikes, demonstrations, road closures, accidents, third-party operational issues and other force-majeure circumstances under applicable law.

In such cases, Luxury Pura Vida will collaborate with the client to manage reasonable alternatives when possible.

16. Refunds

When a refund is due under this policy, Luxury Pura Vida will process it using, as far as possible, the same payment method used by the client.

Credit timelines depend on the financial institution or payment provider.

Any refund remains subject to the deductions described in this policy.

17. Partially used services

No refunds will be granted for services that have been partially used due to the client's decisions, unless applicable law provides otherwise.

18. Client documentation

The client is responsible for having the documentation needed to use the contracted services, including passport, visas, permits or any other applicable requirement.

Luxury Pura Vida will not be responsible for losses arising from failure to meet those requirements.

19. Contact

To request a cancellation, modification or information related to a refund, you may contact us at:

Luxury Pura Vida

Email: info@luxurypuravida.com

Phone / WhatsApp: +506 6385 2435

San José, Costa Rica