Cancellation & Refund Policy
Last updated: August 2026
At Luxury Pura Vida we understand that travel plans can change. This Cancellation & Refund Policy seeks to offer a clear and fair process for both our clients and our providers.
By confirming a reservation, the client accepts this policy.
Specific conditions (deadlines and applicable charges) are indicated in each reservation confirmation and may also follow the operating provider's policies.
1. Scope
This policy applies to all services offered or coordinated by Luxury Pura Vida, including private transfers, concierge, tours and experiences, villas, hotels, private yachts, helicopters, private jets, domestic flights and personalized services.
Some services are also subject to the specific policies of the provider that operates them.
2. Cancellation requests
All cancellations must be requested in writing via Luxury Pura Vida's official email or WhatsApp at the contact number indicated in the reservation confirmation.
The date and time we receive the request will be used to determine the applicable conditions.
3. Deposits
Some services require a deposit to confirm the reservation.
Applicable deposit and refund conditions will be communicated to the client before the reservation is confirmed.
Unless otherwise stated at the time of booking, deposits may be non-refundable when they have been used to secure spaces, make payments to providers or cover administrative costs.
4. Cancellations by the client
Cancellation conditions may vary depending on the type of service contracted.
Where possible, Luxury Pura Vida will manage refunds or rescheduling in accordance with the corresponding provider's policies and what is stated in the confirmation.
For certain personalized services, special reservations or exclusive experiences, cancellation charges may apply.
5. Cancellations by Luxury Pura Vida
If Luxury Pura Vida must cancel a service for reasons attributable exclusively to the company, the client may, when applicable, choose to:
- Reschedule the service
- Receive a credit for a future reservation
- Request the corresponding refund
6. Services provided by third parties
Many services offered by Luxury Pura Vida are coordinated with carefully selected independent providers.
Those providers' cancellation policies may apply when relevant.
Luxury Pura Vida will make reasonable efforts to assist the client during the cancellation or rescheduling process.
7. Weather conditions
Some activities may be affected by weather conditions or situations that compromise safety.
When a provider determines that an activity must be suspended for safety reasons, that provider's rescheduling or refund conditions will apply.
8. Force majeure
Luxury Pura Vida will not be responsible for cancellations, modifications or interruptions caused by circumstances beyond its control, including natural phenomena, extreme weather, earthquakes, floods, fires, health emergencies, government restrictions, strikes, demonstrations, road closures, accidents, third-party operational issues and other force-majeure circumstances under applicable law.
In such cases, Luxury Pura Vida will collaborate with the client to manage reasonable alternatives when possible.
9. No-show
If the client does not appear at the agreed place and time without prior notice, the service may be treated as a no-show.
In such cases charges may apply according to the conditions informed at the time of reservation and the corresponding provider's policies.
10. Changes to the reservation
All modifications requested by the client are subject to availability.
Changes may generate fare differences or additional charges when applicable.
11. Refunds
When a refund is due, Luxury Pura Vida will process it using, as far as possible, the same payment method used by the client.
Credit timelines depend on the financial institution or payment provider.
Financial costs, bank fees or charges applied by third parties may be non-refundable when they do not depend on Luxury Pura Vida.
12. Partially used services
No refunds will be granted for services that have been partially used due to the client's decisions, unless applicable law provides otherwise.
13. Client documentation
The client is responsible for having the documentation needed to use the contracted services, including passport, visas, permits or any other applicable requirement.
Luxury Pura Vida will not be responsible for losses arising from failure to meet those requirements.
14. Contact
To request a cancellation, modification or information related to a refund, you may contact us at:
Luxury Pura Vida
Email: info@luxurypuravida.com
Phone / WhatsApp: +506 6385 2435
San José, Costa Rica